Refund Policy

Refund Policy

We will accept any unopened products within 30 days from the day the customer received their product and require pre-authorization. Any claims of shortage or damage must be made within 7 days of receiving package. Authorized returns must be received within 14 days of authorization. All returns will be credited upon receipt and are subject to a 10% handling fee and cost of shipping. 

You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We will only issue a refund to the credit card used at the time of checkout.

Please ship any returns to:

Kaerwell: 7590 Currency Drive, Orlando, FL 32809

Please include your name and order number.

You will receive a refund to the credit card you used at checkout once the return has been visually inspected that all seals are in place and the product has not been damaged.

For questions, please call or e-mail our customer service manager at support@catalystmd.com.